For Yukon Gold Casino, online gaming is a pastime that should be enjoyed. It is not a way to make money, it is a form of spending free time. To stay on the right side, we encourage users to play responsibly. Here we list all the policies, options and measures taken to control and limit any underage, illegal and problem gaming activity.
Supporting the ideas of responsible gaming, this Microgaming casino brand prohibits all illegal activities. In addition, it provides all the necessary measures and options to protect clients. And if you’re looking for any help, we offer links to support organizations that offer free advice and support.
Restriction of gambling for minors
It is common knowledge that gambling by minors is against the law. And Yukon Gold Casino does not accept players who are under the legal age. Thus, only users who are over 18 years of age can create a profile and place bets for real money in an online casino, and in some places it is 21+.
Please note that at any stage we may perform age verification to ensure that the account holder is of legal age. Therefore, you should be prepared to provide your identification documents. Please note that in the event of evidence of underage gaming, we reserve the right to:
- close the account
- forfeit all income,
- cancel playing
- notify the relevant authorities.
Program filtering
We urgently request our customers with children to implement some filtering programs (software) for parental control. This will help eliminate the risk of minors accessing inappropriate websites online. Therefore, we recommend the following applications and services that have proven to be effective:
- cybersitter,
- cyberpatrol,
- Netnanny.
Prevention of problem gambling
The first thing to realize when choosing online gambling is that it is a form of entertainment, BUT in no way a way to escape from anxiety, problems, fatigue, making ends meet, paying off debts, etc.
Yukon Gold advises to review and monitor your gaming activity to anticipate and prevent any addictive behavior. We are preparing for you a list of tasks that you can check and avoid such problems in the future:
- Before you go on your trip, calculate how much you can afford to spend and set limits accordingly.
- Estimate time frames for gaming sessions to keep your life balanced and find time for other hobbies, activities with friends and family.
- Track and monitor the frequency and length of gaming sessions.
- DO NOT chase losses. NEVER.
- When you have a winning day and/or session, think about a reasonable time to finish.
- Always remember that all casino entertainment is gambling, so don’t rely on formulas/systems/strategies. There is no such thing as a 100% guarantee of a winning approach.
- Do not gamble while feeling depressed and/or agitated.
- It is not a good idea to drink alcohol, take drugs, etc. in gambling.
- Take a quick test on BeGambleAware to make sure your gambling isn’t on the way to becoming a problem.
- If you need professional advice or just help, information about gambling addiction, Yukon Gold recommends contacting Gamblers Anonymous or NCPG.
Session reminder
Yukon Gold provides clients with a session reminder feature. You can set a limit of up to 3 hours and receive notifications to track session duration. Visit your account settings to enable/disable this option.
Deposit limits
In addition, you can control your gambling budget by activating the Deposit Limits feature. You are free to set monthly/weekly/daily limits. For more information on this issue, contact our customer support.
WARNING! Once you change the limits or try to cancel them altogether, the request will take approximately 24 hours to process.
Time-Out
You can deactivate a profile from 24 hours to 12 weeks so you can take a break and relax. To obtain such a timeout, please contact support. After this period, no actions are required to activate the profile, it will be done automatically.
If you want to reserve a time limit, the profile will be inactive for 24 hours. You can get more information and details in the Support Center. There is one more measure. If 12 weeks is too short a time for you, you can freeze your account for 6 months to 5 years without the possibility of registering another profile at Yukon Gold or another partner casino.
Please note that such self-exclusion will only be effective if you self-exclude yourself from all casinos you play at. Contact the Yukon Gold Help Center for more information.
Dispute resolution
We work for you and improve the service to give you only first-class treatment, enjoyable experience and hassle-free gaming. Nevertheless, certain difficulties, complaints, disputes may occur. However, you can always get help, get the best solution, if you contact the support service that works 24 hours a day, 7 days a week.
In the event that we are unable to resolve disputes ourselves, we will engage independent arbitrators, such as the European Commission Dispute Resolution Platform, to resolve disputes. In such cases, their decision is considered final.